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The Support Team is proficient enough in Microsoft operating systems to generally differentiate hardware problems from software issues. The majority of the staff has 8+ years of experience in their related field of expertise with corresponding certifications (i.e., IBM, HP, Compaq, Dell, Canon, Epson, and Toshiba to name a few). |
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| Q: My PC fails to boot normally and proceeds to a blue screen, how should I proceed? | |||
| A: With many Microsoft operating systems, the user has the ability to make an emergency repair disk for this type of event. If the PC is still operational, the user can insert the repair disk and correct common problems. | |||
| Q: What can I do to resolve output quality issues with my printer? | |||
| A: Refer to the users manual for care and feeding instructions for your printer. We find that a good number of problem calls are resolved by either installing a new cartridge or performing the appropriate manufacturer suggested cleaning process. | |||
| Q: The quality of my monitor display has changed, what are the common causes? | |||
| A: Some monitors will allow the user to adjust focus and brightness on the external chassis of the monitor. Please refer to the users manual shipped with your monitor for instructions. If simple adjustments fail to address the problem, the monitor may need service. Users need to seek out authorized personnel with appropriate certifications to provide service. Failure to comply with manufacturers warnings concerning monitors could result in severe injury. | |||
| Q: Should I be worried about viruses and how do I prevent potential data loss? | |||
| A: Virus damage is on the rise. Virus prevention software should be evaluated and implemented in areas where the potential loss of data/productivity would have a significant impact on business. | |||
| Q: I'm having problems with my computer hardware, how can I determine what part is bad? | |||
| A: Name brand PC's on the market today have built in beep codes that correspond to various hardware failures. Users can determine the source of the problem using the users manual to interpret the beep code. | |||
